Help + Support

If you have any problems, worries or questions, you can contact us at any time and we will do our best to assist you. But before you do, here are the answers to some of the common queries we receive:


I’ve bought my ticket. Now what?

MSSX operates on a guest list basis, there are no physical tickets. All you need to do is show up. We’ll check your name is on the list and hand over your event pass.

Do you offer concession tickets?

No, unfortunately there are no concession tickets available for MSSX

I haven’t received an email confirmation of my ticket - should I be concerned?

There is no need to be concerned. Confirmation emails can sometimes be mistakenly filed into your junk mail folder, but if you made it to the “Payment Confirmed” screen, your ticket purchase was successful.